TERMS AND CONDITIONS

STANDARD AND PLUS PITCHES

BOOKING

• Minimum bookable stay for arrivals:
  • from 27/05 to 30/06 and from 04/09 to 16/09: 3 nights
  • from 01/07 to 31/07 and from 21/08 to 03/09: 5 nights
  • from 01/08 to 20/08: 7 nights
    Free arrival/departure days in all periods.

• There are two different ways of booking online:
  • DIRECT BOOKING: the customer can make a reservation independently, with down payment or payment in full, and receive an instant confirmation.
  • BOOKING REQUEST: the customer can request a quote and availability from the designated area of torrerinalda.it/en. The reservations staff will send the customer proposals that comply with the requests received or, in the event of unavailability, proposals for different accommodations and/or periods.
    The customer will be able to choose from the various proposals the one that best suits his or her needs. The booking office will then send the customer a non-binding CONFIRMATION OF AVAILABILITY with details of the stay and the date by which the down-payment must be made.
    It is clarified that the CONFIRMATION OF AVAILABILITY does not provide an option: the deadline date indicated, only represents the maximum time limit within which the payment must be made. The system will therefore continue to provide the same availability to other customers, with possible ineffectiveness of the request even before the indicated deadline.
    Once the availability confirmation deadline has expired, or in the case of its early expiry (following confirmation by other guests), the reservation shall be considered as “not completed”, releasing the property from any commitment with the applicant.
• DIRECT BOOKING or BOOKING REQUEST must be made by the Guest who will occupy the accommodation unit, who must indicate the total number of persons and their biographical data.

SERVICE

• When booking, you can choose between “overnight only” and “half board”. The half-board option includes a buffet breakfast and dinner with table service. Half board starts with dinner on the day of arrival and ends with breakfast on the day of departure. Half board can only be booked for the entire group of people staying and for the entire period of the stay.

OFFERS

• Low Season Offer:
  • 10% discount on the basic price of the pitch;
  • gratuity of an umbrella and two sunbeds on the beach from the second row;
  • late check-out included (by 18:00);
  • the offer is applicable to minimum 5 nights booked stays;
  • the offer is applicable to stays until 17/06 and from 04/09;
  • extras are excluded from the discount;
  • limited places offer;
  • the offer cannot be combined with other promotions.
• Long Stay Offer:
  • 5% discount on the basic price of the pitch for minimum 8 nights stays;
  • 10% discount on the basic price of the pitch for minimum 14 nights stays;
  • the offer is applicable to booked stays;
  • extras are excluded from the discount;
  • limited places offer;
  • the offer cannot be combined with other promotions.

PAYMENT

• Reservations must be confirmed with a down-payment equal to 30% of the total amount of the stay; only online payments with Visa or Mastercard credit/debit cards are accepted.
• Payment for the balance of the stay must be made no later than the day before check-out, during cash desk hours, in cash or by Visa or Mastercard credit/debit card.
• Balance for nights between 12/08 and 20/08 must be paid at check-in.

BOOKING CHANGES

• It is possible to request changes to your booking up to 15 days prior to your scheduled arrival date.
• The property reserves the right not to accept requests to change the period or accommodation. In this case the original booking will be considered cancelled and a new booking will have to be made.
• If accepted, changes involving a variation in the dates of arrival/departure or type of accommodation will be subject to applicable different rates and conditions of stay/booking.
• Under no circumstances may the holder transfer the reservation to a third party without the prior authorisation of the property.
• Reservations involving switching groups of people or families are not accepted. For such requirements, it will be necessary to contact the Booking office before booking.

CANCELLATION

• Any cancellation of the stay reservation must be communicated by the holder via e-mail in response to the CONFIRMATION previously received.
• In cases of cancellation the following amounts will be charged:
  • € 70.00 if the notice of cancellation is received by the 8th day prior to the day of arrival;
  • the entire down-payment paid at booking if the notice of cancellation is received from the 7th day prior to the scheduled arrival date onwards.

EARLY DEPARTURE – LATE ARRIVAL – NO SHOW

• In case of late arrival or early departure from the dates stipulated in the reservation:
  • only the nights actually spent will be charged;
  • the amount for nights from 12/08 to 20/08 is non-refundable;
  • any discounts and/or promotions granted at the time of booking shall be void;
  • the amount of the stay due may in no case be less than the down-payment.
• In the event of non-arrival within two days following the start date of the booked stay (NO SHOW), the campsite reserves the right to assign the reserved pitch to other guests.

CHECK-IN AND CHECK-OUT

• Check-in and pitch handover:
  • from 05/08 to 20/08: from 12:00 to 20:00
  • other periods: from 08:00 to 20:00
    From 14:30 to 16:30, it is not possible to enter with vehicles inside the camping area. However, it is possible to check in and walk inside the campsite.

• Check-out and departure: by 12:00
• Minimum stay without reservation: 1 night (from 05/08 to 20/08, the Management reserves the right to set a minimum stay with advance payment).

CREWS 

• Standard Pitch: max 5 persons (with exception for same family members)
• Pitch Plus: max 6 persons (with exception for same family members)
• Small Tent Place: max 2 adults + 1 child

PETS

• A maximum of two animals are allowed per pitch. A surcharge is applied for staying with animals.
• You must report the presence of animals at booking or, if none, before check-in. We reserve the right not to accept the booking or check-in if the animal belongs to breeds considered dangerous or reported as such by the relevant authorities.
• When checking in, you must show your “PET PASSAPORT” or the up-to-date “health book” for your pet’s access. An identification tag may be attached to its collar.
• When walking or staying on the pitch, you must keep your pet on a leash (no longer than 150 cm.) and with a muzzle at the disposal.
• Dogs in the ‘molossers’ breed category must wear a muzzle at all times.
• Animals are not allowed on the equipped beach and in the following public areas: piazzetta, swimming pools, children’s playground; and in the following facilities: reception, public toilets, market, bar and restaurants (with the exception of areas specially designated for pet owners).
• Animals, for all their needs, must be led out of the areas designated as pitches, from the gardens of the accommodation units and from the driveways, and taken to the marked areas where there are special bins for their droppings.
• The Management reserves the right to set aside a special area of the campsite for guests with pets.
• The Management reserves the right to ban from the holiday centre guests who do not abide by the above rules or whose animals disturb the peace and quiet of the other guests.

VEHICLES

• One parking space is included for crews equipped with a tent, caravan or tent trailer.
• Vehicles must be parked in the two parking areas, located inside the Holiday Center near the entrance.
• The camping pitch can only be approached by car on arrival and departure days for loading and unloading luggage.
• It is not possible to park vehicles on the pitch.

ADDITIONAL INFORMATION 

• Tourist tax is not included in the total cost and is € 2.00 per person per night, for a maximum of 5 nights. Children up to 11 years old are exempt.
• No bookings for groups of minors unaccompanied by an adult for the entire stay are permitted.
• It is not possible to reserve specific pitches.
• Until 04/08 and from 21/08 the pitch can be chosen by the Guest on arrival from those available in the areas indicated by the receptionists.
• From 05/08 to 20/08 the pitch will be assigned by the receptionists.
• Groups of crews travelling together and/or sharing part of the camping equipment may NOT be guaranteed proximity or contiguity of two or more pitches, even if the same type. Moreover, they CANNOT be guaranteed proximity or contiguity of two or more umbrellas on the beach or gazebos by the pool, if booked.
• It is not allowed to change the chosen or assigned pitch without the Management’s permission.
• Electricity outlets are a maximum of 27 metres far from the pitches, so it is recommended that you bring an adequately long electric cable.

ENDING NOTES

• By paying the deposit, or the total amount of the stay, the Guest fully accepts the contents of this document, as well as the RULES of the property published on torrerinalda.it/en, which it is recommended to read in full.

PITCHES WITH BATHROOM AND RIDER TENTS

BOOKING

• Arrival/Departure days and Minimum Stay:
  • Pitch with bathroom and Pitch Plus with bathroom:
    • from 27/05 to 16/06 and from 04/09 to 16/09: free arrival/departure days; minimum 3 nights
    • from 17/06 to 28/07 and from 26/08 to 03/09: free arrival/departure days; minimum 5 nights
    • from 29/07 to 25/08: arrival and departure on Saturday; minimum 7 nights.
  • Tent Rider:
    • free arrival/departure days; minimum 3 nights
• There are two different ways of booking online:
  • DIRECT BOOKING: the customer can make a reservation independently, with down payment or payment in full, and receive an instant confirmation.
  • BOOKING REQUEST: the customer can request a quote and availability from the designated area of torrerinalda.it/en. The reservations staff will send the customer proposals that comply with the requests received or, in the event of unavailability, proposals for different accommodations and/or periods.
    The customer will be able to choose from the various proposals the one that best suits his or her needs. The booking office will then send the customer a non-binding CONFIRMATION OF AVAILABILITY with details of the stay and the date by which the down-payment must be made.
    It is clarified that the CONFIRMATION OF AVAILABILITY does not provide an option: the deadline date indicated, only represents the maximum time limit within which the payment must be made. The system will therefore continue to provide the same availability to other customers, with possible ineffectiveness of the request even before the indicated deadline.
    Once the availability confirmation deadline has expired, or in the case of its early expiry (following confirmation by other guests), the reservation shall be considered as “not completed”, releasing the property from any commitment with the applicant.
• DIRECT BOOKING or BOOKING REQUEST must be made by the Guest who will occupy the accommodation unit, who must indicate the total number of persons and their biographical data.

SERVICE

• When booking, you can choose between “overnight only” and “half board”. The half-board option includes a buffet breakfast and dinner with table service. Half board starts with dinner on the day of arrival and ends with breakfast on the day of departure. Half board can only be booked for the entire group of people staying and for the entire period of the stay.

OFFERS

• Low Season Offer:
  • 10% discount on the basic price of the pitch/tent Rider;
  • gratuity of an umbrella and two sunbeds on the beach from the second row;
  • late check-out included (by 18:00);
  • the offer is applicable to minimum 5 nights booked stays;
  • the offer is applicable to stays until 17/06 and from 04/09;
  • extras are excluded from the discount;
  • limited places offer;
  • the offer cannot be combined with other promotions.

PAYMENT

• Reservations must be confirmed with a down-payment equal to 30% of the total amount of the stay.
• The balance payment must be made by the 15th day prior to the arrival date.
• Should arrival be scheduled within 15 days after the date of booking, payment of the total amount of the stay must be made at the time of booking.
• Should payment of the balance not be received by the stated deadline, the property reserves the right to cancel the reservation, notifying the holder accordingly. In this case, the amount paid will be retained as cancellation charges.
• Only online payments with Visa or Mastercard credit/debit cards are accepted for bookings.

BOOKING CHANGES

• It is possible to request changes to your booking up to 30 days prior to your scheduled arrival date.
• The property reserves the right not to accept requests to change the period or accommodation. In this case the original booking will be considered cancelled and a new booking will have to be made.
• If accepted, changes involving a variation in the dates of arrival/departure or type of accommodation will be subject to applicable different rates and conditions of stay/booking.
• Under no circumstances may the holder transfer the reservation to a third party without the prior authorisation of the property.
• Reservations involving switching groups of people or families are not accepted. For such requirements, it will be necessary to contact the Booking office before booking.

CANCELLATION, LATE ARRIVAL AND EARLY DEPARTURE

• Any cancellation of the stay reservation must be communicated by the holder via e-mail in response to the CONFIRMATION previously received.
• In cases of cancellation the following amounts will be charged:
  • € 70.00 if the notice of cancellation is received by the 31st day prior to the day of arrival;
  • the entire down-payment paid at booking if the notice of cancellation is received from the 30th to the 15th day prior to the beginning of the booked stay;
  • the entire amount of the booked stay (extras included) if the notice of cancellation is received from the 14th day prior to the scheduled arrival date onwards.
• In case of late arrival or early departure from the dates stipulated in the reservation, no refunds are due.

CHECK-IN AND CHECK-OUT

• Check-in and pitch handover: from 12:00 to 20:00
  From 14:30 to 16:30, it is not possible to enter with vehicles inside the camping area. However, it is possible to check in and walk inside the campsite.
• Check-out and departure: by 10:00

CREWS

• Pitch with Bathroom: max 5 persons (with exception for same family members)
• Pitch Plus with Bathroom: max 6 persons (with exception for same family members)
• Tent Rider: max 2 persons

PETS

• A maximum of two animals are allowed per pitch and one in the Rider Tent. A surcharge is applied for staying with animals.
• You must report the presence of animals at booking or, if none, before check-in. We reserve the right not to accept the booking or check-in if the animal belongs to breeds considered dangerous or reported as such by the relevant authorities.
• When checking in, you must show your “PET PASSAPORT” or the up-to-date “health book” for your pet’s access. An identification tag may be attached to its collar.
• When walking or staying on the pitch, you must keep your pet on a leash (no longer than 150 cm.) and with a muzzle at the disposal.
• Dogs in the ‘molossers’ breed category must wear a muzzle at all times.
• Animals are not allowed on the equipped beach and in the following public areas: piazzetta, swimming pools, children’s playground; and in the following facilities: reception, public toilets, market, bar and restaurants (with the exception of areas specially designated for pet owners).
• Animals, for all their needs, must be led out of the areas designated as pitches, from the gardens of the accommodation units and from the driveways, and taken to the marked areas where there are special bins for their droppings.
• The Management reserves the right to set aside a special area of the campsite for guests with pets.
• The Management reserves the right to ban from the holiday centre guests who do not abide by the above rules or whose animals disturb the peace and quiet of the other guests.

VEHICLES

• One parking space is included for crews equipped with a tent, caravan or tent trailer.
• Vehicles must be parked in the two parking areas, located inside the Holiday Center near the entrance.
• The camping pitch/tent Rider can be approached by car only on arrival and departure days for loading and unloading luggage.
• It is not possible to park vehicles on the pitch.

ADDITIONAL INFORMATION

• Tourist tax is not included in the total cost and is € 2.00 per person per night, for a maximum of 5 nights. Children up to 11 years old are exempt.
• No bookings for groups of minors unaccompanied by an adult for the entire stay are permitted.
• It is not possible to reserve specific pitches/Rider tents.
• The number of the assigned pitch/Rider tent will be communicated at check-in.
• Any requests for proximity/contiguity of two or more pitches CANNOT be handled.
• It is not allowed to change the assigned pitch without the Management’s permission.
• Proximity or contiguity of two or more beach umbrellas or pool gazebos (if booked) CANNOT be guaranteed to groups of crews travelling together.
• Electricity outlets are a maximum of 27 metres far from the pitches, so it is recommended that you bring an adequately long electric cable.
• For bookings in Rider Tents, the supply of bed linen and/or towels (optional) can be requested at the time of booking or, at the latest, at the time of balance (by the 15th day prior to arrival). Requests received after this deadline or at check-in cannot be processed.
• Although all the campsite’s public areas and service groups are barrier-free, it should be noted that the Rider Tents are not suitable for wheelchair users or non-ambulatory persons; therefore, in such cases and/or in the event of any other specific condition, it is necessary to contact the campsite before making the booking.

ENDING NOTES

• By paying the deposit, or the total amount of the stay, the Guest fully accepts the contents of this document, as well as the RULES of the property published on torrerinalda.it/en, which it is recommended to read in full.