FAQ

Dogs can’t stay into the equipped beach. However it is allowed to use our exit and taking the dog into the public beach.

Of course, there is a dedicated area in both our restaurants.

It is necessary to have an updated Pet Passport or Health Card. An ID could be applied to his collar.

You can’t, but we have a Dog toilet dedicated to them.

You can’t take your dog in the following common areas: pools and playground; and in the following places: reception, public toilets, market.

During your walks or your stay into the pitch you will always have to keep your dog on a leash (not longer then 150cm) and with a muzzle at disposal.

Maximum one dog is admitted into the housing units; maximum two dogs are admitted into the camping pitches.

Yes.  The service is operated by an external agency which will take you to most beautiful places of Puglia, like Lecce, Otranto, Gallipoli, Castro and Santa Maria di Leuca.

Yes, the use of swimming caps is mandatory in all our pools.

The entrance to the pool area is included for stays in Mobile Homes, Glamour Tents or Holiday Home “Il Cotogneto”. It is an extra cost for stays on the pitches.

The use of the playground is totally free and it’s allowed to kids up to 12 y.o.

There are two restaurants-pizzeria: the Trattoria Pizzeria Lu Cantune in the main square and the Aqua Food Bar on the beach.

Yes.

Yes, you choose it at moment of your reservation or ask it on-site.

There are three bar: in the main square, in the pool area and on the beach.

Hot showers are free during the low season (May, June, September); they are subject to a fee – 0,35€ per shower – during the high season (July, August). During this period you will get coins at the reception. Each coin gives you about 2 minutes of water and gives you the possibility to stop and reactivate the water flow.

Yes.

In all sanitary service groups there is a dedicated area for manual washing of clothes, and in almost all a coin-based washing machine and dryer.

There is an affiliated on-call medical service available for a fee in 24 hrs. For more urgent situations the medical service of Casalabate is just 1,5 km away from us.

You can book the Transfer service from and to the airport with your stay. If you want to use the affiliated service to reach other destinations from the holiday park it is suggested to book in advance (this will give you very convenient rates). The regular Taxi service can be requested at the reception.

Our holiday park doesn’t have a slipway. The nearest slipways are in Casalabate (2,5 km) and Torre Rinalda (2 km). It is possible to park boats and trails. There are no problems for small dinghy (max 3mt) carried by back.

– One umbrella and two sunbeds are always included for stays in housing units (mobile homes, glamour tent Safari and holiday home Il Cotogneto).
– It is possible to rent them at the reception (subject to availability) for stays on pitches.

Yes, right next the equipped beach.

Our campsite directly faces the sea, with a dedicated exit reachable by foot and without crossing any public street. The pitches are 10 to 300 meters away from the beach entrance; the hosing units are 30 to 180 meters away.

The silence time must be respected from 2.30pm too 4.30pm and from 1am to 7.30 am: during these hours of the day it will not be possible get in or out the camping area by car or camper.

You can buy them at the Reception.

All the guests wear a colored wristband during the stay.

Yes, you can also book it in advance with your stay.

It is possible to visit the campsite for free every day from 7.30am to 8.30 pm; the visit can’t be longer than 30 minutes.

You can spend a day inside the campsite by paying the daily rate. The exit must be by 12am

Yes, brief visits up to 30 minutes are free and they are allowed from 7.30am to 8.30pm . If you want to stay more you can pay the daily rate and enjoy the campsite until midnight.

The wi-fi is totally free.

The reception, the main square, the pools and the bar-restaurant on the beach are covered by wi-fi.

It is possible to book directly from or website www.torrerinalda.it.

Yes, you can book a pitch directly on our website www.torrerinalda.it

It is possible to choose the category of unit but not the specific unit, which will be assigned at the check-in.

You can communicate your preferences during the reservation, but it’s not possible to choose a specific unit.

This possibility is never guaranteed, but we do what’s possible to satisfy all the preferences that you communicate to us at the moment of your reservation.

No, the booking system only accept credit cards and pre-payed cards of the VISA and MasterCard circuits.

– For stays in Mobile Homes or Pitches with Private Bathroom you’ll pay the balance at the moment of the check-in .
– For stays in Standard or Plus Pitches, the balance must be payed by the day before the departure during the Cash Desk hours (09:00 – 21:00).

You can find the cancellation policies clicking here

The Reception is open from 7.30am to 10.30pm.

Visa, Mastercard, Maestro, PagoBancomat.

The only means of payment accepted inside the campsite is the Guest Card. The Guest Card can be collected during the check-in. It is also possible to recharge it one or more time by cash or credit at the Reception. During the check-out, any residual credit inside the Guest Card will be totally refunded.

No, you can pay with the Guest Card that you will collect and recharge at the check-in.

You can recharge it at the Reception, by cash or credit from 07:30am to 10:30pm.

– For housing units or Pitches with Private Bathroom the balance must be payed at the check-in.
– For Standard and Plus Pitches, the balance must be payed by the day before the departure during the Cash Desk hours (9am-9pm).

You can have your keys from 4pm.

Yes, it is, although in very high season the entrance might not be allowed before that time.

You must leave it by 10am of the departure day.

Yes, you can book it together with your holiday.

Bed linen is not included, but it’s available on request.

Towels are not included, but available on request.

No, smoking is forbidden inside the units.

Dogs are accepted in the Serena and Nido mobile homes and in the Safari glamour tent. They are not accepted in the Adria mobile home. More then one dog is not accepted in all the housing units.

Yes. They are all located a few steps away from the beach entrance (min 30 mt – max 180 mt).

One umbrella and two sunbeds from the second row are always included in the stay. For the first row there is a surcharge.

Only baggage loading and unloading operations are allowed on check-in and check-out days. It is not possible to enter the campsite by car during the stay. To carry the shopping during the stay, special bicycles equipped with trolleys are available to guests, for the use of which a security deposit of € 10 is sufficient.

The tourist tax is 2€ per person per night for the first five nights, children until 11 years are exempted.

No, one housing unit can host one family.

It is to leave any time. If you want to leave at late night or in the first hour of the morning, you will load the car with your baggage and take it back to the parking the day before by 8pm.

You can check-in and occupy your pitch from 8am until 8pm. Pitches with Private Bathroom can be occupied from 12pm.

– Standard and Plus Pitches must be left by 12pm. The holiday park must be left at the same time. With the flexible check-out you can leave your pitch and the campsite by 6pm.
– Pitches with Private Bathroom must be left by 10am, but you can stay inside campsite until 12pm.

If you want to leave between 9pm and 7:30am you must move your caravan or camper from the pitch to the parking by 9pm. From the parking it will be possible to leave anytime during the night.

Standard pitches are 81m² (9x9mt). Plus Pitches are 121m² (9×13,5mt).

4 Ampere are included for Standard Pitches; 6 Ampere are included for Plus Pitches and Pitches with Private Bathroom. It is possible to increase the electricity up to 10 Ampere by paying a surcharge.

1AMP develops 220W of power, therefore 3AMP are equal to 660W, 6AMP are equal to 1320W and 10AMP are equal to 2200W.
Consider that a normal under-top fridge (H85cm) absorbs about 300W, a travel hairdryer about 700W, a coffee machine about 1200W and an electric stove can reach up to 2500W.

Every station gives electricity to six pitches. If you have a cable 25mt long you will be certain to reach the station from any pitch.

It’s the typical blue rounded tripolar plug (European Standard IEC309).

Yes, at the reception you will find certified cables and adapters.

Hot showers are free during the low season (May, June, September); they are subject to a fee – 0,35€ per shower – during the high season (July, August). During this period you will get coins at the reception. Each coin gives you about 2 minutes of water and gives you the possibility to stop and reactivate the water flow.

The average height of the trees is 3,5mt and is gradually more dense as you get away from the coast. The maximum distance from the beach entrance is 350mt. We suggest in any case to bring shading nets.

The average height of the trees is 3,5mt and is gradually more dense as you get away from the coast. The maximum distance from the beach entrance is 350mt. We suggest in any case to bring shading nets.

You can do it in the dedicated areas where spaces and equipment are at your disposal. Free fires are forbidden as a general rule, but there are exemption for some spaces.

Cars and motorcycles cannot move inside the camping area for safety reasons. It is allowed only on the arrival and departure days to allow loading and unloading of the equipment. If you need to bring your shopping or heavy objects during the stay you can use the dedicated bicycles equipped with carts.

Yes, you can see them qui.

Pitches with Private Bathroom have a toilette cabin (1,30m²) inside the pitch. It’s equipped with hot water shoer and sink and WC.

Yes, and it is necessary to book it in advance due to the high request.