FAQ

Dogs can’t stay into the equipped beach. However it is allowed to use our exit and taking the dog into the public beach.

Of course, there is a dedicated area in both our restaurants.

It is necessary to have an updated Pet Passport or Health Card. An ID tag could be applied to his collar.

You can’t, but we have a Dog toilet dedicated to them.

You can’t take your dog in the following common areas: pools and playground; and in the following places: reception, public toilets, market.

During your walks or your stay into the pitch you will always have to keep your dog on a leash (not longer then 150cm) and with a muzzle at disposal.

Maximum one dog is admitted into the dedicated housing units; maximum two dogs are admitted into the camping pitches.

Yes.  The service is operated by an external agency which will take you to most beautiful places of Puglia, like Lecce, Otranto, Gallipoli, Castro and Santa Maria di Leuca.

Yes, the use of swimming caps is mandatory in all our pools.

For all guests of the campsite, entry is included in the cost of your stay. You can sit and relax with your towel in the large green areas surrounding the solarium. The hire of gazebos and/or sunbeds is subject to a charge.

If you plan to spend your holiday in a Mobile Home, Glamour Safari Tent or Cotogneto Holiday House, you can book a gazebo and two sunbeds in the Pool Area (subject to availability) with your stay.

It is not possible to book sunbeds before your arrival at the campsite.

– Through our App MyTorreRinalda (available on AppStore and GooglePlay Store) you can book and choose independently the gazebo and the sunbeds among those available in the Pool Area, opting for the half-day rate (morning/afternoon) or the full-day rate.
Payment is made using the credit card associated with your stay in the MyArea section of the App.
– Alternatively, you can book and pay for the gazebo and sunbeds at reception (in cash or by credit card).

The use of the playground is totally free and it’s allowed to kids up to 12 y.o.

There are two restaurants-pizzeria: the Trattoria Pizzeria Lu Cantune in the main square and the Aqua Food Bar on the beach.

Yes.

Yes, you can choose it at booking or ask it on-site.

There are three bar: in the main square, in the pool area and on the beach.

No. Warm showers are free.

Yes.

In all sanitary service groups there is a dedicated area for manual washing of clothes, and in almost all a coin-based washing machine and dryer.

There is an affiliated on-call medical service available for a fee in 24 hrs. For more urgent situations the medical service of Casalabate is just 1,5 km away from us.

You can book the Transfer service from and to the airport through our partners. If you want to use the affiliated service to reach other destinations from the holiday park it is suggested to book in advance (this will give you very convenient rates). The regular Taxi service can be requested at the reception.

Our holiday park doesn’t have a slipway. The nearest slipways are in Casalabate (2,5 km) and Torre Rinalda (2 km). It is possible to park boats and trails. There are no problems for small dinghy (max 3mt) carried by back.

– One umbrella and two sunbeds are always included for stays in housing units (mobile homes, glamour tent Safari and holiday home Il Cotogneto).
– It is possible to rent them at the reception (subject to availability) for stays on pitches.

Yes, right next the equipped beach.

It is not possible to guarantee the proximity or contiguity of two or more umbrellas on the beach.

Our campsite directly faces the sea, with a dedicated exit reachable by foot and without crossing any public street. The pitches are 10 to 300 meters away from the beach entrance; the hosing units are 30 to 180 meters away.

The silence time must be respected from 2.30pm to 4.30pm and from 1.00am to 7.30 am.

You can buy them at the Reception.

All the guests wear a colored wristband during the stay.

Yes, you can also book it in advance with your stay.

It is possible to visit the campsite for free every day from 7.30am to 8.30 pm; the visit can’t be longer than 30 minutes.

You can spend a day inside the campsite by paying the daily rate. The exit must be by midnight.

Yes, brief visits up to 30 minutes are free and they are allowed from 7.30am to 8.30pm . If you want to stay more you can pay the daily rate and enjoy the campsite until midnight.

The wi-fi is totally free. You just have to log-in using your social account or with your email and a password.

Wi-fi connection is available all over the campsite. During peak periods the connection may slow down and sometimes it may be interrupted. Trees and greenery can obstruct the signal in some places.

It is possible to book directly from or website www.torrerinalda.it.

Yes, you can book a pitch directly on our website www.torrerinalda.it

It is possible to choose the category of unit but not the specific unit, which will be assigned at the check-in.

It is possible to choose the category of pitch but not the specific one, which will be assigned or chosen (depending on period) at check-in.

No, the booking system only accept Visa or Mastercard credit/debit cards.

– For stays in housing units, Pitches with Bathroom and Tents Rider the balance must be paid by the 15th day prior to the arrival date.
– For stays in Standard Pitches, Plus Pitch and Small Tent Places the balance must be paid by the day before check-out during the Cash Desk hours (09:00 – 21:00).

You can find all Terms and Conditions by clicking on the link at the bottom of this page.

It is not possible to guarantee proximity or contiguity between two or more accommodation units, even if they are of the same type.

The proximity or contiguity of two or more pitches cannot be guaranteed.

It is not possible to guarantee the proximity or contiguity of two or more umbrellas on the beach.

The Reception is open from 7.30am to 10.30pm. Cash desk hours are from 9.00am to 9.00pm.

Visa, Mastercard, Maestro, PagoBancomat.

– For stays in housing units, Pitches with Bathroom and Tents Rider the balance must be paid by the 15th day prior to the arrival date.
– For stays in Standard Pitches, Plus Pitch and Small Tent Places the balance must be paid by the day before check-out during the Cash Desk hours (09:00 – 21:00).

You can have your keys from 4.30pm.

Yes, it is, although in very high season the entrance might not be allowed before that time.

You must leave it by 10am of the departure day.

Yes, you can book it together with your holiday.

Bed linen is not included, but it’s available on request.

Towels are not included, but available on request.

No, smoking is forbidden inside the units.

Dogs are accepted in the Nido mobile homes, in the Safari glamping tents and in the Cotogneto holiday home. They are not accepted in the Adria, Maya and Mirea mobile home. More then one dog is not accepted in all the housing units.

Yes. They are all located a few steps away from the beach entrance (min 30 mt – max 180 mt).

One umbrella and two sunbeds from the second row are always included in the stay. For the first row there is a surcharge.

Only baggage loading and unloading operations are allowed on check-in and check-out days. It is not possible to enter the campsite by car during the stay. To carry the shopping during the stay, special bicycles equipped with trolleys are available to guests, for the use of which a security deposit of € 10 is sufficient.

The tourist tax is 2€ per person per night for the first five nights, children until 11 years are exempted.

No, one housing unit can host one family.

You can leave from 8.00am to 10.00am on the daparture day. If you want to leave at late night or in the early mornig, you will have to load the car with your baggage and take it back to the parking the day before by 8.00pm.

It is not possible to guarantee proximity or contiguity between two or more accommodation units, even if they are of the same type.

It is not possible to guarantee the proximity or contiguity of two or more umbrellas on the beach.

Standard, Plus Pitches and Small Tent Places:

• Until 04/08 and from 21/08 you can check-in and occupy the pitch from 8:00am to 8:00pm.
• From 05/08 to 20/08 you can check-in from 8:00am to 8:00pm. The pitch handover is guaranteed from 12:00pm.

Pitches with Bathroom and Tents Rider:

• From 12.00pm until 8.00pm.

– Standard, Plus Pitches and Small Tent Place must be left by 12.00pm. The holiday park must be left at the same time. With the late check-out you can leave your pitch and the campsite by 6.00pm (at extra cost).
– Pitches with Bathroom must be left by 10.00am, but you can stay inside campsite until 12.00 pm.

If you want to leave between 9.00pm and 7:30am you must move your caravan or camper from the pitch to the parking by 9.00pm. From the parking it will be possible to leave anytime during the night.

Standard pitches are 81m² (9x9mt). Plus Pitches are 121m² (9×13,5mt).

4 Ampere are included for Standard Pitches; 6 Ampere are included for Plus Pitches and Pitches with Private Bathroom. It is possible to increase the electricity up to 10 Ampere by paying a surcharge.

1AMP develops 220W of power, therefore 3AMP are equal to 660W, 6AMP are equal to 1320W and 10AMP are equal to 2200W.
Consider that a normal under-top fridge (H85cm) absorbs about 300W, a travel hairdryer about 700W, a coffee machine about 1200W and an electric stove can reach up to 2500W.

Every station gives electricity to six pitches. If you have a cable 27mt long you will be certain to reach the station from any pitch.

It’s the typical blue rounded tripolar plug (European Standard IEC309).

Yes, at the reception you will find certified cables and adapters.

No. Warm showers are free.

Not all the pitches are shaded. We recommend to bring shading nets.

You can do it in the dedicated areas where spaces and equipment are at your disposal. Free fires are forbidden as a general rule, but there are exemption for some spaces.

Cars and motorcycles cannot move inside the camping area for safety reasons. It is allowed only on the arrival and departure days to allow loading and unloading of the equipment, and exclusively from 08:00 to 14:30 and from 16:30 to 20:00.
If you need to bring your shopping or heavy objects during the stay you can use the dedicated carts (€20,00 deposit required).

Yes, you can see them here.

Pitches with Private Bathroom have a toilette cabin (1,30m²) inside the pitch. It’s equipped with warm water shower and sink and WC.

The proximity or contiguity of two or more pitches cannot be guaranteed.

Yes, and it is necessary to book it in advance due to the high request.