Your holiday is safe from A to Z.
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AM I ENTITLED TO A TOTAL REFUND IF SOMEBODY IN MY FAMILY GETS INFECTED?
Sure. The cancellation is free in case of SARS-COV2 infection of members of the reservation holder’s household, if adequately documented.
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AM I ENTITLED TO A TOTAL REFUND IN CASE OF TRAFFIC RESTRICTIONS IMPOSED BY PUBLIC AUTHORITIES THAT DO NOT ALLOW THE ACHIEVEMENT OF THE HOLIDAY PARK?
Sure. In this case the cancellation is free.
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Is the guest’s body temperature measured upon arrival?
The operator can measure the temperature at the check-in and deny the access if the temperature is higher than 37,5 °C.
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Is self check-in available?
Yes, if you booked you will receive a mail with the link. We suggest to reserve also for camping stays.
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Do I have to observe special rules inside the campsite?
Three are the main principles to be respected that will guarantee your safety:
1) Use your mask in the enclosed spaces
2) Personal hygiene
3) 1 meter distancing between each other.
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Is there the animation service?
Sure, the animation service is available from 19/06 to 03/09
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Which procedures have to be followed to participate in the activities?
All the activities ore organized in order to guarantee the distancing and safety for our guests and staff.
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Which activities there will be?
It will be possible to organize all those activities that allow the required distancing: miniclub with laboratories in small groups, fitness activities, individual sports and night entertainment
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Do I have to wear a face mask during my holiday?
Guests must use the face mask when they are indoors or outside the delimited pitch/housing unit area only when it is not possible to guarantee the interpersonal distance of at least one meter (except those belonging to the same family unit).
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Do I have to wear disposable gloves while on vacation?
You don’t have to wear gloves. We suggest and incentivize the use of the hydro-alcoholic solutions for hands sanitization, also with the dispencers located in all the main area of the holiday park.
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Do I have to wear a mask in the supermarket?
Yes.
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Where can I buy hygiene and sanitization products?
Our supermarket offers a wide range of products.
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It is safe to stay on the campsite pitches?
Of course. The width of the pitches (min. 81 m2. max 121 m2.) ensures the respect of safety distance; the possibility of living the whole day outdoors and enjoying the sun’s rays is an important factor in fighting infection.
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How should I position the caravan?
The open sides (the access side) of the housing units (caravans, campers, tents) must respect a distance of at least three meters from other neighbouring units.
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Is it possible and is it safe to swim in the pools?
Yes, the chlorine contained in swimming pools water is constantly monitored. The crowding density in the pools it is calculated with an index of 7 m2 of water surface per person.
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Is it possible to use the solarium and the green areas?
Yes, the crowding density in the solarium and green areas is calculated with an index of no less than 7 m2 of walkable area per person. Equipment (deck chairs, sun loungers) can be positioned by respecting distance indications and using dedicated pathways. The staff sanitizes the equipment at each change of user and/or at the end of the service.
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Are there sanitizing products in thee pools area?
Yes, every place is equipped with a dispenser with hydroalcoholic solutions. Cleaning hands is mandatory at the entrance.
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Are there sanitizing products at the entrance of the restaurants?
Yes, hygiene products are available for customers and staff in several points of the room, especially at the entrance and near the toilets.
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Is it possible to book a meal?
Yes, the reservation is suggested.
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Are takeaways and food delivery available?
Yes.
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Do you have restaurants with outdoor tables?
All our restaurants have outdoor tables.
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What distance must be between the tables?
The tables must be arranged as to guarantee the interpersonal distancing of at least one meter between the clients, except for people who, according to the current provisions, are not subject to interpersonal distancing; this last aspect pertains to individual responsibility.
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How did you solve the problem related to the menu consultation?
Menus are plasticized and they are sanitized before and after use.
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How have toilets to be used and how are they sanitized?
In all the toilets there are dedicated paths to avoid crossings as much as possible. Dispensers with hydroalcoholic solutions for hands hygiene have been positioned in several strategic points, all sanitary fixtures can be used keeping the minimum distances of one meter between each other.
The constant sanitization of frequently touched surfaces and sanitary fixtures carried out by specialized personnel, together with the natural circulation of air, guarantees the safety of users.
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Is it possible to swim in the sea?
Of course, a saltwater bath is recommended for its healthy properties on the body, for the natural disinfection of the saline environment and the very high dilution guaranteed by seawater.
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What is the distance to be kept between the sun umbrellas in the rental areas?
Each umbrella must have 10 square meters available.
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Are there sanitizing products in the areas with rental umbrellas?
Yes.
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Are there special rules in free beach areas?
The personal equipment must be placed keeping at least 2mt of distance from others
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Can I practice sports?
Yes, all the individual sports are guaranteed and can be practiced safely.